Privacy Policy

1. Introduction

AutopilotCX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email, company, password)
• Payment information (processed securely through third-party processors)
• Profile information and preferences
• Content you create or upload to the platform
• Communications with us (support requests, feedback)

2.2 Automatically Collected Information

When you access our services, we automatically collect:

• Usage data (features used, time spent, actions taken)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• Log data (access times, pages viewed, errors)

3. How We Use Your Information

We use the collected information for:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Sending administrative information, updates, and security alerts
• Responding to your comments, questions, and support requests
• Personalizing your experience and content
• Analyzing usage patterns and optimizing platform performance
• Detecting, preventing, and addressing technical issues and fraud
• Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorize us to share information

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection
• HIPAA compliance for healthcare data (where applicable)

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your data within 30 days, except where we are required by law to retain certain information.

7. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Object to processing of your information
• Request data portability
• Withdraw consent where applicable
• Opt-out of marketing communications
• Disable cookies through your browser settings

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@autopilotcx.app
Address: AutopilotCX, Inc.
[Your Address]
[City, State ZIP]