Privacy Policy

Last Updated: May 1, 2025

1. Introduction

AutopilotCX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us. The personal information we collect may include:

  • Name and contact information (email address, phone number, etc.)
  • Billing information and transaction data
  • Account credentials
  • Employer and job title
  • User preferences and settings
  • Any other information you choose to provide

Automatically Collected Information

When you access our website or use our services, we may automatically collect certain information about your device and usage. This information may include:

  • Device information (IP address, browser type, operating system, etc.)
  • Usage data (pages visited, time spent on pages, links clicked, etc.)
  • Location information
  • Cookies and tracking technologies

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related information
  • Responding to your requests, comments, and questions
  • Sending administrative information, updates, and security alerts
  • Personalizing your experience and delivering content relevant to your interests
  • Monitoring and analyzing trends, usage, and activities
  • Marketing and promotional purposes
  • Protecting our rights, property, or safety, and that of our users

4. HIPAA Compliance

As a service provider to healthcare organizations, we are committed to maintaining HIPAA compliance. When we process Protected Health Information (PHI) on behalf of our healthcare clients, we do so in accordance with our Business Associate Agreement (BAA) and applicable HIPAA regulations.

We implement physical, technical, and administrative safeguards to protect PHI and only use or disclose such information as permitted by our BAA or as required by law.

5. Disclosure of Your Information

We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Your Consent: We may disclose your information for any other purpose with your consent.
  • Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so that we can delete such information.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

AutopilotCX
123 Tech Avenue
San Francisco, CA 94105
Email: privacy@autopilotcx.app
Phone: (800) 555-1234